Delete Your Account

If you can still sign in, delete the account yourself. This starts immediately and cannot be undone.

• Web and desktop: open Settings → Account / Danger Zone → Delete my account. Type DELETE to confirm.
• iOS (TestFlight): if you have the TestFlight build, Settings → Account → Delete account, then confirm the system prompts. Android is not available — use web or the request form below.

You must be signed in, and multi-factor authentication (if enabled) must be completed before deletion runs.

If you cannot sign in, or you prefer a recorded privacy request, use the Data Subject Access Request form:

Submit a deletion request and choose the deletion option. We verify the request, then fulfill it through the same account-purge process. You will receive a tracking ID and can check status at any time.

You can also email [email protected] from the address on the account.

Deleting the account removes your Ascended Social profile. Web subscriptions are cancelled on the server. Store billing is not stopped automatically:

• Apple App Store: Settings → [your name] → Subscriptions, or Apple subscription management.
• Google Play: Play Store → Payments & subscriptions, or Google Play subscriptions.
• Web (Stripe / Polar) subscriptions: deletion cancels active Stripe Managed Payments (Link) subscriptions immediately, then attempts to cancel Polar subscriptions. If Stripe cancellation fails, deletion is stopped so billing cannot continue — try again. You can also cancel first from Settings → Subscription. Unused time is not refunded except as described in the refund policy.

When deletion succeeds we remove, at minimum:

• Your profile, username, avatar, and account settings
• Posts, comments, messages, bookmarks, and sigils you created
• Recommendation embeddings tied to your content
• Cosmos history and saved tool results associated with you
• Your Clerk sign-in identity

We may keep limited records where the law, safety, or an open dispute requires it. Typical examples:

• Financial records needed for tax or refund obligations
• Moderation, abuse, or legal-hold records
• Anonymized or aggregated analytics that no longer identify you

Retention details are in the Privacy Policy and the Notice at Collection.

If Stripe cannot cancel your web subscription, deletion does not run. The app reports a retryable error and your account stays intact until you try again.

If we remove your data but cannot finish deleting the sign-in identity, the app will report a failure (not a success) and ask you to contact [email protected]. Do not assume the account is gone until you see a confirmed success or we confirm fulfillment of a DSAR.