Legal Documentation
This policy explains how refunds and cancellations work for purchases in Ascended Social, which is operated by Third Eye Cyborg, LLC ("we", "us"). It's part of our Terms of Service.
Everything we sell is digital:
Who you buy from depends on where you buy. That company processes your payment and handles refunds under its own rules and applicable law.
| Where you bought | Who sold it | Who decides refunds |
|---|---|---|
| iPhone or iPad app | Apple (App Store) | Apple |
| Android app | Google (Google Play) | Google (see section 4) |
| Web or desktop subscription | Web subscriptions are sold by Stripe, through Link, as merchant of record (Stripe Managed Payments). Your checkout and receipt say "Sold through Link". | Stripe / Link, with review by our team (see section 5) |
| Web or desktop energy pack | Web energy packs are sold by Polar Software, Inc. as merchant of record. They are never sold through Stripe. | Polar, with review by our team (see section 5) |
We don't have a separate refund window of our own. Your rights under sections 8 and 9 always apply.
Your purchases are linked to your Ascended account. A plan or energy pack bought on one platform is recognized on the others, but a refund can only be handled by the platform where you paid.
Apple sells and processes App Store purchases and decides refunds under its own policies. We can't issue, approve or deny refunds for App Store purchases.
To request a refund, go to reportaproblem.apple.com, sign in with the Apple Account you used, choose "Request a refund" and follow the steps. More help: support.apple.com/en-us/118223.
Google sells and processes Google Play purchases under Google Play's refund policies.
Web subscriptions are sold by Stripe, through Link, as merchant of record (Stripe Managed Payments). Your checkout and receipt say "Sold through Link". Cancel a Stripe subscription in Settings → Subscription or in your Link account at link.com. Web energy packs are sold by Polar Software, Inc. as merchant of record. They are never sold through Stripe.
Polar web purchases are sold under Polar's Buyer Terms.
To request a refund, reply to your Polar receipt or email [email protected] with your order ID. You can also email us at [email protected]. A member of the Third Eye Cyborg team reviews every refund request for a web or desktop purchase, and Polar processes the refunds that are granted. Polar may also issue refunds under its own terms, for example to resolve a payment dispute.
Automatic renewal. Subscriptions are billed monthly and renew automatically at the then-current price, charged to the payment method you have with Apple, Google, Stripe (Link) or Polar, until you cancel. You'll see the price and renewal terms before you confirm your purchase. If the price of your subscription goes up, you'll be told the new price and how to cancel at least 7 and no more than 30 days before it applies. For App Store and Google Play subscriptions, Apple or Google sends that notice and asks for your consent where required. Reminders about your subscription are sent by us, the merchant of record, or the app store, depending on where you subscribed. More detail is in our Subscription & Auto-Renewal Terms.
Cancel anytime. There's no retention step and no need to contact us. Cancel where you subscribed:
Deleting the app or your Ascended account doesn't cancel an Apple or Google subscription. Cancel it in your store account too.
What happens when you cancel. Cancelling stops all future renewals. When you cancel, you keep access until the end of your current paid period, and you won't be charged again. This applies wherever you subscribed (web, desktop, Apple or Google).
We don't refund or credit the unused part of a billing period, except where section 8 (your legal rights), section 9 (problems we'll always fix) or section 10 (if we discontinue Ascended) applies.
Nothing in this policy limits consumer rights that can't be waived by contract. For example:
(a) EU, EEA and UK: 14-day right of withdrawal. If you're a consumer in the EU, EEA or UK, you can usually withdraw from an online purchase within 14 days of buying it, without giving a reason.
(b) Faulty or missing digital content or services. In the EU, EEA and UK, if what you bought isn't supplied, or doesn't work as described, you're entitled to have it supplied or fixed, and in some cases to a price reduction or a refund. UK consumers also have rights under the Consumer Rights Act 2015.
(c) Everywhere else. If the law where you live gives you rights that can't be excluded, such as the consumer guarantees under the Australian Consumer Law, this policy doesn't limit them.
Contact us, whatever the rules above say, if:
We'll fix it, for example by restoring your access or adding the missing energy. If we can't fix it, we or the platform will refund the charge. For Google Play purchases after Google's 48-hour window, refunds follow section 4, but we'll still fix delivery problems. For unauthorized Apple or Google charges, please report them to Apple or Google as well. You keep any chargeback rights your card issuer gives you, but please contact us or Polar first so we can sort it out quickly.
If we stop offering Ascended Social, we'll refund, pro rata, any prepaid subscription time you haven't used and any unused paid energy, through the platform where you paid.
Email [email protected]. We aim to reply within 3 business days. To help us help you, please include:
Third Eye Cyborg, LLC
814 North Granite Dr
Payson, AZ 85541
USA
We may update this policy from time to time. Changes won't affect purchases made before the change unless the law requires otherwise. The "Last updated" date at the top shows the current version.